Refund and Cancellation Policy

1. Scope

This policy applies to website design, development, deployment, maintenance, consulting, and related digital services provided by Roaring Knight Studio LLC ("RKS," "we," "us," or "our"). Project-specific written agreements, statements of work, proposals, or invoices may include additional or different terms. If those documents conflict with this policy, the project-specific written terms control for that project.

2. Discovery Calls and Quotes

Initial discovery calls and quotes are free unless we agree otherwise in writing. A quote or proposal is not a reservation of schedule, start date, or pricing until accepted according to the instructions in that quote or proposal.

3. Deposits

Custom project deposits reserve time, begin discovery, and allow RKS to start strategy, design, development, setup, or project-management work. Deposits may become non-refundable once work begins, including discovery, planning, strategy, design direction, development, account setup, project management, or deployment preparation.

If a client cancels before RKS begins work, unearned prepaid amounts are refundable by default, less any payment-processing fees, administrative costs, third-party fees, or other non-recoverable costs already incurred, unless the applicable proposal or agreement says otherwise.

4. Milestone and Completed Work Payments

Payments tied to approved milestones, completed work, design approval, development progress, launch preparation, or final delivery are generally non-refundable once the related work has been performed, approved, delivered, or made available for review.

Custom digital work cannot always be returned like a physical product. If a project is cancelled after work begins, the client remains responsible for completed work, approved milestones, third-party costs, and any other amounts owed under the applicable agreement or invoice.

5. RKS Cancellation or Inability to Complete

If RKS cancels a project or determines we cannot complete the work, we will make a reasonable good-faith effort to refund unearned prepaid amounts for work not performed. A credit may be offered instead only if the client agrees. Amounts for completed work, approved milestones, payment-processing fees, third-party fees, domain registrations, software subscriptions, hosting charges, or other non-recoverable costs may be excluded from the refund.

6. Monthly Maintenance and Retainers

Monthly maintenance, monitoring, support, or retainer services continue until cancelled according to the applicable agreement, invoice, or subscription terms. Unless a written agreement says otherwise, monthly services may be cancelled with 30 days' written notice sent to info@roaringknightstudio.com. Cancellation stops future renewal invoices after the required notice period; if notice is received after a billing date, one final billing period may still be due when the agreement requires 30 days' notice.

Prior months of completed maintenance, monitoring, support availability, hosting management, or retainer access are not refundable. If cancellation occurs in the middle of a paid billing period, service may continue through the paid period unless otherwise agreed in writing.

7. Third-Party Fees

Third-party fees are usually non-refundable once purchased or incurred. Examples include domain registrations, hosting plans, software subscriptions, stock assets, fonts, plugins, Shopify apps, email services, payment-processing fees, and other vendor charges. Clients are responsible for third-party vendor terms, renewal dates, cancellation rules, and account ownership when those services are in the client's name.

8. Late Payments and Paused Work

RKS may pause work, delay launch, withhold final deliverables, suspend non-essential maintenance, or decline new requests when invoices are overdue. Paused work does not waive amounts already owed.

9. How to Request a Cancellation or Refund Review

To request cancellation or a refund review, email info@roaringknightstudio.com with your business name, invoice number if available, project name, reason for the request, and the best contact method. RKS will review the request against the applicable invoice, scope, agreement, work completed, and costs incurred. We aim to review refund requests within 10 business days. Approved refunds are generally returned to the original payment method when practical; bank, card network, and payment processor timing may vary.

If there is a billing concern, we encourage you to contact RKS before opening a chargeback or payment dispute so we have a chance to review the issue and resolve it directly. This does not limit any rights you may have with your card issuer or payment provider.